Privacy Policy

Last updated: 21/05/2025

This Privacy Policy outlines how East Pizzas Limited ("we", "our", or "us") collects, uses, and protects your personal information when you use our website eastpizzas.com (the "Site").

We are committed to respecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this policy or how we handle your data, please contact us at support@eastpizzas.com.

1. Information We Collect

When you use our Site, we collect the following types of information:

a. Device Information
Collected automatically through cookies and similar technologies:

• IP address

• Web browser

• Time zone

• Pages you view and your interactions with the Site

• Referring and exit pages

b. Order Information
When you place an order or attempt to do so:

• Full name

• Billing and shipping address

• Payment information (including card details)

• Email address

• Phone number

c. Customer Support Information
Details you provide when contacting us directly for support.

2. How We Use Your Information

We use your information to:

• Process and fulfil orders

• Communicate with you

• Provide customer support

• Detect and prevent fraud

• Comply with legal obligations

• Send marketing emails (only where you have opted in)

• Improve and optimise our website and services

3. Marketing and Analytics

We use third-party tools to understand user behaviour better and deliver relevant advertising:

Google Analytics
Used to monitor site performance and visitor behaviour. More on Google’s privacy practices here: https://policies.google.com/privacy

Facebook (Meta) and Google Ads
Used to show you targeted advertisements based on your browsing history and interactions with our website.

You can manage your ad preferences at:

• Facebook: https://www.facebook.com/adpreferences

• Google: https://adssettings.google.com

4. Sharing Your Information

We only share your information with trusted third parties as necessary to provide our services:

• Shopify (our ecommerce platform): https://www.shopify.com/legal/privacy

• Payment providers: Including Shopify Payments, PayPal, or Stripe

• Delivery services: Such as Royal Mail or DPD

• Marketing and analytics platforms: Including Meta (Facebook), Google, and Mailchimp or Klaviyo (where used)

• To comply with legal obligations or enforce our terms

We do not sell your personal information to anyone.

5. Your Rights

Under UK data protection laws, you have the right to:

• Access the personal data we hold about you

• Correct or update your data

• Request deletion of your data

• Object to processing or withdraw consent

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact support@eastpizzas.com.

6. Data Retention

We keep order-related information for a minimum of 6 years for tax and legal compliance. Other personal data is retained only for as long as necessary to fulfil the purposes outlined in this policy.

7. Cookies

We use cookies and similar technologies to improve your browsing experience, analyse traffic, and deliver relevant ads.

You can disable cookies via your browser settings. Learn more at www.allaboutcookies.org.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the revised effective date.

9. Contact Us

If you have any questions or concerns, you can reach us at:

East Pizzas Limited
124 Morningside Rd
Edinburgh EH10 4BX
United Kingdom
Email: support@eastpizzas.com